I Have Had A Tough Week

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I have had a tough week. I started training for my new job with the IRS last Monday and had to take a very difficult test on Thursday to advance in my training. I failed the test and was disqualified for further training. I am once again trying to figure out where to go from here. Added to that, I am being blamed by my mother because we had to sign up for a new phoneline and DSL for my Home Office and we got a bill for that that was far more than the agreed upon amount.We signed up for a bundle plan through AT&T that included the new line, DSL and DirecTV in one plan for $97 a month. We got the bill for the first two months and both are over $200. My mother has been screaming at me all day that it is my fault for everything that has gone wrong with the bill as if I was responsible for how they bill. I had inquired about the plan, but she is the one who signed up for it and heard the same $97 sales pitch I did. I can see her being mad at me if I had gone behind her back and did it,but I let her make the call and sign up. I filed a complaint against AT&T with the Better Business Bureau today, but she is so mad that she is talking about telling them to cut all of it off. If she does that, I won't be able to work any more contracts at all with the company I am going through for Customer Service jobs without DSL. I am so upset right now. I apologize for venting, but I needed to talk to someone about it. Thank you for listening.

Comments

hugs, sweetie

sorry you had a tough week, hon. Super huggles from Dorothy

Dorothycolleen, member of Bailey's Angels

DogSig.png

Probably a dumb question...

But have you spken to AT&T, and questioned the bill? If you were told it was a certain amount but that's not what you got, there may be just a mistake. I wish I had another idea to help you out, but unless you have a competing service (say, the cable company) in your area, You may be in trouble. I've had AT&T for years for phone and internet, and my bill has never been over $110.00, and they've been quite friendly when I've had a problem. Good luck!

Wren

Ditto on that

I think filing a complaint with the BBB is quite a jump, if you haven't called AT&T first. I've had this sort of the thing happen with phone companies, and they've always straightened it out when I called.

Foreign parts

I am not familiar with the strange practices over the pond, but the first point of call should logically be the phone company that is messing you about. Apart from that, what Dorothy says....

I have never had anything

I have never had anything other than total CRAP from AT&T. They will tell you one thing, and then they will add connect charges, and other charges and on and on, and your initial bill will be far more than you anticipated. When I had cell through them, they were the most "You got a problem, not us" type service in the entire world. I would love to see them go belly up, but that is unlikely.

CaroL

CaroL

Mom Got The Runaround When She Dealt With Them

jengrl's picture

PICT0013_1_0.jpg today. They passed her around to someone else SIX TIMES and then they tried to blame her for not following procedures and applying for rebates. She was never told she had to. The bottom line is that she spent an hour on the phone with the assholes and didn't get a thing solved.

PICT0013_1_0.jpg

Wow...

Is this the same AT&T that runs the U-Verse service we're subscribed to here? We honestly haven't had any real problems with them for our Fiber-optic IPTV+Internet bundle. The service isn't QUITE as nice as it was with our local cable company - but Buckeye provides local service - something breaks, take it to the store in town and get a replacement, U-Verse, you need to call them up and pay for a rep to come out and service the system. When we deal with them, though, they're nice about it. We've never been charged a cent that wasn't accounted for, which is in contrast to our local cable who was constantly tacking on new charges and naming them with arcane symbols that only their accounting office likely had a clue what it meant.

Abigail Drew.

Abigail Drew.

Charges

I am willing to bet that the sales spiel did not mention additional costs like installation fees and the "rental" of equipment.

If you fail a test

Angharad's picture

after training, then doesn't it mean the training was inadequate or ineffective? Or was it designed to filter out some people, like an entrance exam?

Angharad

Angharad